PBT Couriers product reviews

PBT courier is most notably, the slowest courier I have ever used. Forgive me, I am usually patient... but this is an item I have spent a large amount of money on, and is something I expected to have been delivered asap. I have had parcels dropped off multiple times in the last week, from NZPOST and FedEx. Every courier but PBT seems to be delivering up to the customers standards. I would like to politely request that PBT courier, or any courier for that matter, to not have items sitting in transit for ages. This is very frustrating, especially when I call to ask its location, so I can collect it myself... then I'm told that they don't know where it is exactly, and will call me back (alas, no call back).

Transparency and honesty would've been most appreciated, rather than "it will come tomorrow", being told this, on multiple occasions. I am sure PBT couriers have been speedy for some, but, I've heard that residents do not get the same service quality as businesses. This needs to be noted and improved, please.

Conclusively, I will not be using this courier service again, but I will be waiting for the arrival of my package (hopefully soon)!

Branch: Hamilton

A speedy service, delivering some review product from a new supplier in Auckland to us here in Hamilton overnight was not enough to salvage this fiasco.

One of our newest suppliers sent us $70 worth of expensive LED lightbulbs for review... collected in 4pm Thursday in Auckland, they were dumped in an unsecured letterbox at 9am Friday... and then had the audacity to claim that "Authority to Leave" had been given. As anyone who knows us will be aware, we NEVER agree to parcels being left unattended, due to the high risk of theft in this location. So there's the three strikes - 1: Leaving a parcel unattended WITHOUT authority, 2: While there WAS someone in attendance at the location, and 3: for lying about the Authority to Leave.

The final "You're OUT!" straw came on the Monday, when I rang the Hamilton branch of PBT to discuss the situation, because as expected the parcel was gone when we checked the letterbox. Did anyone answer the phone? No. So I left a message. Did I get a call back, now more than a week, and 6 more attempts to contact via various methods, later? No. Am I impressed, or even understanding of this? Not in the least.

So, having no products to review, no contact from the courier firm, no sign of the offending driver coming around to explain or apologise... I find myself once again having to write a dismal review on a company who has provided us with intermittent but tolerable, if unspectacular, service for the last 2 years. Since we rarely receive any parcels via PBT, and have never sent anything via them either, I find myself decidedly ambivalent about it... but the fact that they would attempt to lie about the Authority To Leave is just one big step over the line.

Send the driver around with the Authority card, with MY signature on it, and I might give you a break - though if I had ever signed such a card, it would have also carried a note locking it to one specific delivery, NOT a blanket Authority in perpetuity. We have firm policies on that, as a protection for our suppliers, and ourselves.

Overall, one annoying event, amplified to serious misconduct by their lie, and a refusal to contact us to resolve the issue in over a week. Seriously folks... what the heck?!